System Analyst

As a System Analyst, you’ll play a key role in improving business systems, operational processes and technology solutions that support Fishbowl’s growing business across Australia and the US. Partnering closely with teams across Operations, Finance, Supply Chain, Marketing and Technology, you’ll analyse business requirements, identify opportunities for improvement, and deliver scalable system solutions that improve efficiency, data quality and commercial performance.

Reporting to the Tech Manager, you’ll work across a broad technology ecosystem including POS, ERP, online ordering, CRM, KDS and business intelligence platforms, helping shape the systems that support more than 60 restaurants globally.

Skills and experience

You’ll have:

• Experience in a System Analyst, Business Analyst, Commercial Analyst or similar role
• Experience gathering and documenting business and functional requirements
• Strong analytical and problem-solving skills with the ability to translate business needs into practical technology solutions
• Strong understanding of systems integrations, business processes and data flows
• Experience analysing, designing or implementing enterprise business systems
• Advanced Excel skills and experience using reporting or business intelligence tools
• Excellent stakeholder management and communication skills across technical and non-technical teams
• Experience preparing business cases, process documentation and functional specifications
• Ability to work independently in a fast-paced, multi-site environment
• A continuous improvement mindset with strong commercial acumen
• Characteristics reflective of FISHBOWL’s ethos: self-motivated, collaborative, curious, adaptable and committed to delivering exceptional outcomes.

You’ll work across the business to improve systems, processes and technology that support FISHBOWL’s continued growth. You’ll be expected to:

• Analyse business processes and identify opportunities to improve efficiency and scalability
• Gather and translate business requirements into practical technology solutions
• Evaluate and optimise business systems across POS, ERP, CRM, online ordering and other platforms
• Lead system enhancements, implementations and continuous improvement initiatives
• Coordinate system testing, user acceptance testing (UAT) and successful solution rollouts
• Analyse system and operational data to support business decision-making and identify opportunities for improvement
• Work closely with internal stakeholders and external technology partners to deliver system enhancements and integrations
• Develop system documentation, functional specifications and process improvements to support long-term business growth
• Drive automation and technology initiatives that improve operational performance and user experience

What you can expect when you’re part of the FISHBOWL Fam: 

FISHBOWL is one of Australia’s fastest-growing food brands, offering fresh, made-to-order bowls with an Asian twist. Founded in 2016 in Bondi, we have expanded to over 60 locations across the east coast of Australia (Sydney, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast). In 2024, we began our global expansion with the opening of our first restaurant in New York City (trading as THISBOWL). Our founding mission – to change the culture of fast food – continues to drive our team of quality-obsessed foodies as we grow.

So why join us? Well, we’re not your average ‘fast food’ brand—we’re all about doing things differently. If you love great food, leading with heart, and growing in a team that backs your growth, you’ll fit right in. We’re here to help you thrive, not just work.

Here’s what you can expect during our recruitment process:

1. Initial pre-screen call with our Recruitment team (20 min)
2. 1st round interview with the hiring manager and/or a Head Office senior leader – diving deeper into your experience and the scope of the role (in-person, 1 hour)
3. Final interview with the hiring manager and/or a Head Office senior leader- wrap up of the recruitment process, your experience, and the role (in-person, 1 hour)
4. Reference checks and move to offer.