Operations Manager

As an Operations Manager, you’ll be responsible for growing the FISHBOWL brand across your remit. You’ll lead Area Managers and Restaurant Managers to achieve a healthy balance sheet and support their teams to thrive. 

Skills and experience

You’ll have:

• A passion for food and restaurant operations
• The desire to create a consistently excellent, on-brand customer experience across multiple locations
• Pragmatic leadership skills with the motivation needed to grow with us 
• Exceptional influencing, negotiation, and conflict resolution expertise 
• The ability to lead, motivate, and build efficient teams in a fast-paced environment
• Characteristics reflective of FISHBOWL’s ethos: self-motivated, positivity, service-oriented, flexible, and ethical with a high degree of integrity.

You will oversee the day-to-day operations of a portfolio of restaurants, working with restaurant team members (who we call ‘Mixers’), Restaurant Supervisors, Restaurant Managers, Area Managers, and Head Office in planning, directing, and coordinating restaurant operations to deliver an exceptional customer experience while managing financial performance. You’ll be expected to: 

• Role model and reinforce FISHBOWL’s people and culture standards 
• Coach and develop Area Managers and Restaurant Managers in their career development 
• Work closely with Head Office to help teams to drive sales growth and deliver results
• Be active in strategic planning and restaurant operations 
• Draw insights and take action on key metrics (e.g. restaurant sales and costs) to allow for future growth.

What you can expect when you’re part of the FISHBOWL Fam:

FISHBOWL is one of Australia’s fastest-growing food brands, offering fresh, made-to-order salads with an Asian twist. Founded in 2016 in Bondi, we have expanded to over 50 locations across the east coast of Australia (Sydney, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast). In 2024, we began our global expansion with the opening of our first restaurant in New York City (trading as THISBOWL). Our founding mission – to change the culture of fast food – continues to drive our team of quality-obsessed foodies as we grow.

So why join us? Well, we’re not your average ‘fast food’ brand—we’re all about doing things differently. If you love great food, leading with heart, and growing in a team that backs your growth, you’ll fit right in. We’re here to help you thrive, not just work.

Here’s what you can expect during our recruitment process:

1. Initial pre-screen call with our Recruitment team (20 min)
2. 2nd round interview – diving deeper into your experience and the scope of the role (30 min)
3. In-store trial with one of our existing Operations Managers – getting on the mix with one of our teams (2 hours)
4. Final interview – wrap up of your trial and the role (1 hour)
5. Reference checks and move to offer.